斯巴达克斯第三季

China logs nearly 1 million consumer complaints in H1, with AI services a growing concern_我的网站

A | 1月14日，LG电子首席执行官乔胜金表示，虽然LG的手机业务处于亏损状态，但LG不会放弃手机业务，手机将在物联网生态系统中发挥重要作用。    (ECNS) -- Consumer associations across China handled 985,928 complaints in the first half of 2026, down 1.01% from a year earlier. Of these, resolving 567,926 cases, helping consumers recover 447 million yuan ($66.2 million), the China Consumers Association said Wednesday.    Complaints involving AI customer service increased as businesses expanded its use in product inquiries, fee explanations, marketing and after-sales support. Consumers reported misleading promises, difficulty reaching human agents and inaccurate AI-generated information.    Secondhand trading platforms also remained a major source of disputes, with complaints involving counterfeit or refurbished goods, missing accessories and undisclosed defects.    Complaints about online lending and other consumer finance services remained high, particularly over automatic charges made without clear consent. Some consumers said they were repeatedly charged membership or value-added service fees they had not authorized.                        。”LG的业务组合包括汽车和家用电器，两者都与智能手机相关，因此我们不考虑退出智能手机业务，”曹说。

B | 赵先生说，LG正在进行第二年的智能手机业务重组。

C | 重组将持续到明年。这并不意味着LG移动业务的员工将得到精简。LG正在努力建立消费者的信任，并准备推出一种新的模式。据了解，2018年第三季度，LG手机业务的全球份额仅为1.9%。2016年，LG亏损约11亿美元，2017年达到6.4亿美元。截至2018年第四季度，LG手机业务连续亏损15个季度。

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Published on:01:17:03